Job Title: Content Enablement Specialist (1106)
Location: Cleveland, OH or Buffalo, NY preferred; Remote considered for qualified candidates
Duration: Contract - 7 months
Pay Range: $25/hr $30/hr (W2)
Job ID: 407093
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Content Enablement Specialist to support a federated content model by combining technical enablement, GenAI solution support, and content operations. The role will author and maintain shared services content, enable line-of-business teams to create high-quality, AI-ready content, support and improve GenAI-powered capabilities, and monitor and improve content quality, consistency, and performance. The position requires technical aptitude across AI and platform workflows and sound content judgment.
Responsibilities:
- Create and maintain enterprise shared content within Knowledge Management software.
- Structure content for clarity, usability, AI consumption, and search effectiveness.
- Apply templates, standards, and metadata to ensure consistency for user consumption and GenAI usage.
- Support onboarding of new lines of business into the KM platform and provide guidance on authoring standards, templates, structure, and AI-ready best practices.
- Facilitate working sessions to help subject matter experts publish content successfully.
- Support and refine AI-enabled capabilities, including AI-generated drafts, similarity and consolidation recommendations, staleness detection, smart tagging, metadata generation, and performance insights.
- Assist with prompt design and tuning, and test GenAI outputs for accuracy and consistency.
- Monitor content and system performance and recommend improvements.
- Execute testing on content workflows and GenAI capabilities; troubleshoot issues and support root cause analysis.
- Ensure adherence to system requirements and user expectations.
Required Skills & Qualifications:
- Strong written and oral communication skills.
- Ability to communicate across technical and business audiences.
- Analytical thinking and problem-solving ability.
- Experience with knowledge management or enterprise content platforms.
- Familiarity with Agile delivery practices.
Preferred Skills:
- Experience with GenAI tools or AI-enabled workflows.
- Experience with content systems, platforms, or structured documentation.
- Background in regulated environments such as banking, financial services, or healthcare.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.