Benefits Specialist
Frisco, TX | On-Site
Our Client, a national benefits broker in North Dallas is growing and has need to hire a Benefits Specialist to join their team! The Benefits Specialist is responsible for coordinating employee benefits onboarding, enrollment, and implementation activities for new and existing clients. This role serves as a central point of communication among clients, employees, internal teams, and external vendors to ensure a seamless benefits experience from implementation through enrollment and effective date.
Key Responsibilities
Develop and execute communication plans for new client implementations and benefit enrollments.
BHDD4460
#MON
Frisco, TX | On-Site
Our Client, a national benefits broker in North Dallas is growing and has need to hire a Benefits Specialist to join their team! The Benefits Specialist is responsible for coordinating employee benefits onboarding, enrollment, and implementation activities for new and existing clients. This role serves as a central point of communication among clients, employees, internal teams, and external vendors to ensure a seamless benefits experience from implementation through enrollment and effective date.
Key Responsibilities
Develop and execute communication plans for new client implementations and benefit enrollments.
- Establish expectations with client stakeholders regarding timelines, responsibilities, milestones, and deliverables.
- Coordinate welcome, kickoff, and onboarding communications.
- Manage employee-facing communications, including enrollment instructions, benefit education materials, reminders, and key deadlines.
- Ensure employees understand available resources and support channels.
- Coordinate post-enrollment and implementation communications.
- Maintain regular communication with clients throughout onboarding and enrollment activities.
- Partner with internal teams, vendors, and client representatives to deliver a successful enrollment experience.
- Develop enrollment timelines and implementation strategies.
- Coordinate employee education and benefits communication campaigns.
- Ensure enrollment systems and platforms are configured, tested, and functioning properly.
- Validate benefit plan information and enrollment materials for accuracy.
- Coordinate enrollment support resources and employee assistance programs.
- Monitor participation and completion metrics throughout the enrollment period.
- Follow up on incomplete enrollments and outstanding employee actions.
- Escalate and resolve enrollment issues in a timely manner.
- Provide ongoing status updates to client stakeholders.
- Confirm enrollment data is accurately transmitted to carriers, vendors, and applicable third parties.
- Coordinate post-enrollment audits and reconciliation activities.
- Degree is highly preferred
- 3+ years of experience in employee benefits administration, insurance operations, human resources, onboarding, or a related field preferred.
- Experience with Employee Navigator highly preferred.
- Must have a high sense of urgency and responsive to clients needs.
- Knowledge of employee benefit programs, enrollment processes, and eligibility administration.
- Experience coordinating client communications and project timelines.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple projects and deadlines simultaneously.
- Detail-oriented with strong problem-solving capabilities.
- Customer-focused and service-oriented mindset.
- Ability to work effectively with internal teams, clients, vendors, and employees.
- Experience working with benefits administration systems, enrollment platforms, or HR technology preferred.
- Strong proficiency with Microsoft Office and related business applications.
BHDD4460
#MON