Customer Service Lead

Customer Service Lead

SDL Leadership • Full-time • Secret Clearance Required

Secret clearance

7+ years IT support

2+ years leadership

ITIL practices

Drive excellence at the front lines of IT support. As Customer Service Lead, you’ll own service desk operations end-to-end — from guiding a skilled team of support specialists to championing continuous improvement across the board. You’ll be the go-to escalation point when things get complex, and the strategic voice that keeps support aligned with organizational goals.