Support Engineer
We are seeking a Support Engineer with experience in application support, collateral management, production incident management, and technical troubleshooting. Strong background supporting collateral management platforms, particularly COLLINE, with hands-on expertise in SQL, Linux/Unix, and scripting is needed.
- Provide Level 1 & Level 2 production support for collateral management applications.
- Act as the primary support contact for business users, collateral operations, and front-office teams.
- Investigate and resolve production incidents, user inquiries, and system issues.
- Conduct root cause analysis and work with development teams and vendors to resolve issues.
- Support collateral management workflows, including margin processes and exposure management.
- Monitor application health, troubleshoot issues, and maintain optimal performance.
- Write and execute SQL queries to investigate data discrepancies and support operational requests.
- Use Linux/Unix commands and shell scripting for troubleshooting, automation, and operations support.
- Manage and monitor batch processes using Tidal scheduling tools.
- Support user onboarding, access provisioning, entitlement reviews, and audit activities.
- Participate in change management, production releases, and operational readiness reviews.
- Coordinate and support disaster recovery testing and environment failover activities.
- Partner with third-party vendors to resolve application, connectivity, and operational issues.
- Support integrations with SWIFT, AcadiaSoft, custodians, and other external counterparties.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
10+ years of application, production, or support engineering experience within financial services. Strong knowledge of collateral management, exposure management, and margin processes. Experience supporting collateral management platforms in a production environment. Hands-on experience with Linux/Unix, SQL, shell scripting, and production support/incident management. Experience troubleshooting applications, analyzing logs, and investigating data issues. Strong understanding of user access management, entitlement reviews, audits, and operational controls.