Job Title
Account Manager
Job Description
Manage and grow a portfolio of existing customer accounts, serving as the primary point of contact for client needs and business objectives. Build strong, long-term relationships with customers to drive retention, satisfaction, and revenue growth. Identify opportunities to expand business within existing accounts through new products, increased volume, and additional packaging solutions. Collaborate with internal teams including operations, production, customer service, and estimating to ensure projects are delivered accurately and on time. Consult with customers on packaging specifications, artwork updates, production timelines, and product launches. Monitor account performance, sales activity, and customer trends to develop strategic growth plans. Resolve customer issues proactively and provide a high level of service throughout the order lifecycle. Maintain accurate account records, forecasts, and pipeline activity within the company's CRM system. Conduct regular business reviews with customers to identify challenges, opportunities, and areas for partnership expansion. Meet or exceed revenue, retention, and account growth targets while supporting overall business objectives.
The Successful Applicant
Experience in account management, outside sales, customer success, or business development, preferably within packaging, printing, manufacturing, industrial products, or a related B2B environment. Strong relationship-building skills with the ability to earn trust and become a valued partner to customers. Commercial mindset with a proven ability to identify upselling, cross-selling, and account growth opportunities. Excellent communication and presentation skills, capable of engaging with stakeholders at various levels of an organization. Ability to manage multiple projects, priorities, and customer requests in a fast-paced environment. Problem-solving mentality with a focus on finding solutions and delivering a positive customer experience. Experience working cross-functionally with operations, production, customer service, and supply chain teams. Self-motivated, results-oriented, and able to work independently while contributing to a collaborative team culture. Proficiency with CRM systems and a disciplined approach to account planning, forecasting, and pipeline management.
What's on Offer
Competitive base salary with performance-based bonus opportunities. Opportunity to join a rapidly growing packaging and manufacturing organization with strong market momentum. Established customer accounts, allowing you to focus on relationship building and account growth rather than solely hunting for new business. Career progression opportunities within sales, account management, and leadership as the company continues to expand. Exposure to innovative digital printing and flexible packaging solutions that are transforming the packaging industry. Collaborative and entrepreneurial culture where employees are empowered to make an impact. Comprehensive benefits package, including health, dental, vision, and retirement offerings. Work with a diverse portfolio of consumer brands across food, beverage, pet food, health & wellness, and consumer goods markets. Opportunity to become a trusted advisor to customers and play a key role in their growth and success.