Data Migration Field Support Technician
The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
Required/Desired Skills
- Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. - Required - 3 Years
- Troubleshooting and maintaining Active Directory users, computers, groups and policies. - Nice to have - 2 Years
- Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions - Required - 2 Years
- Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. - Required - 2 Years
- Troubleshooting Microsoft Windows 10 and 11. - Highly desired - 2 Years
- Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts - Highly desired - 2 Years
- Basic network (wired and wireless) configuration and troubleshooting including ping and trace route - Nice to have - 1 Year
- Excellent communication and interpersonal skills are critical in this role. - Required - 0