Customer Care Representative

DALLAS, TX (On-Site, Lakewood Contact Center)

Full-Time · $19–$22/hr + Shift Differential

When a homeowner calls Porchlight, something in their house just stopped working. Your job is to be the calmest voice they talk to all day — book the visit, set the window, and tell them the truth: someone's on the way.

Schedule: 4×10s, incl. one weekend day

Start: Within 2 weeks of offer

Training: 3 weeks, paid, on-site

Bilingual: Spanish = +$1.50/hr

What You'll Do

• Answer 60–80 calls a day across all nine Porchlight brands — a furnace out in Plano, a burst pipe in Tulsa, a Friday meltdown in Marietta.
• Book service visits into 2-hour arrival windows and send the on-the-way text customers count on.
• Quote flat-rate emergency pricing exactly as written. The price is the price, even at 2 a.m.
• Route emergencies to overnight dispatch and stay on the line until the handoff is done.
• Log every call clearly enough that the tech walks in already knowing the story.

What You'll Need

• 1+ year on phones with customers — call center, front desk, dispatch, or service counter.
• Typing while talking: 40+ WPM while keeping a worried homeowner steady.
• Reliable attendance. The job starts when we say it does — that goes for us too.
• No degree needed. We'll train you on every brand, every trade, every system.

What You'll Get

• $19–$22/hr to start, +$2/hr after 6 p.m. and on weekends. Raises reviewed every 6 months.
• Medical, dental, and vision on day 31. 401(k) with 4% match. 15 days PTO year one.
• A real career ladder: Care Rep → Senior Rep → Dispatch → Team Lead. Most of our supervisors started on the phones.