* Greet and welcome fans
* Assist fans with menu navigation and product questions
* Deliver service that would exceed fan expectations
* Be a willing team player and maintain a harmonious working relationship with fellow team members
* Prepare products following restaurant, health, and safety standards and procedures.
* Create and maintain a positive, safe, clean and inviting environment for fans and team members.
* Assist in the management of specific areas of the restaurant during scheduled shifts
* Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
* Assist the GM and Managers with training and coaching crew members to build a highly skilled and productive team
* Ensure the restaurant is properly organized
* Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
* Models performance standards for all team members and work stations
* At all times exhibit a genuine passion for excellence
* Perform other duties assigned by management
* Work a variety of shifts including weekends and hoildays