Immediate need for a talented IVR Designer with experience in the IT Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in Franklin, WI. Please review the job description below.
Job ID: 18-23642
Key Responsibilities and Technology Experience:
Job ID: 18-23642
Key Responsibilities and Technology Experience:
- Knowledge and experience with market leaders such as Genesys, Avaya, CISCO, Verint, NICE and Aspect.
- Led and participated in the design and implementation of medium-to-large scale IT and Business projects.
- Design and development experience with voice, email, chat and IVR routing and complex contact center solutions.
- Provided technical expertise for implementing new CTI Call Centers and converting non-CTI to CTI platforms.
- Participated in integrations and migrations of existing and legacy contact centers technologies to newer solutions.
- Investigated and analyzed Call Center technology capacity, sizing, routing, and implementation guidelines.
- Identified new potential technical solutions to improve call center operations.